FAQ

A VA is short for Virtual Assistant or Virtual Administrator- a virtual services provider. A VA can remotely help you with any aspect of running your business. My VA business specializes in working with women entrepreneurs who have online businesses, and assisting with the technology tasks such as website edits, ezines… all of the components that make up internet marketing.

The biggest benefit is that hiring a VA frees your mind to focus on what you do best and on growing your business. You want to grow your business, make more money and gain more freedom. To do that, you can’t get bogged down with all the technical details. A VA is an expert in her field and  keeps up with the latest trends and technologies.. so you don’t have to. Also, it’s practical as you don’t have to worry about paying payroll taxes or insurance, and you have a larger pool to work with than finding someone in your area.

In this new world of internet marketing, there are many talented virtual companies out there. What makes our boutique services stand out is that we are truly committed to your success. You are not just a number to us. We learn your business, your style and your voice so that we can best serve your needs- and are invested in your success. We celebrate your successes with you. Our business primarily operates on referrals, so your elation in our services is absolutely critical to our success.

Just visit any of the Services pages, select your package and click on the corresponding link to make your payment. Once we  receive notification of your payment, we will email you to set up a time to speak. We’ll then discuss your needs, projects and priorities. Then, we get to work!

We’ll set up a time to speak initially, so we can become familiar with your business objectives and needs. You determine your projects and priorities and email or call us with them, including your deadline. We’ll notify you if we have any questions, and when the project has been completed.

Anywhere and everywhere! We are based in Southern California, but our clients are scattered from Hawaii to New York, as well as Australia.

We begin work on projects on a first-come, first-served basis. If you have a specific deadline, please let us know when you submit your request. For any projects that require same day or weekend service, time will accrue at the rate of time and a half.

Our VIP clients reserve their monthly hours with us each month. As we are able to schedule out their time, their projects are first priority. Next, projects are queued on a first-come, first served basis. Planning ahead and sending your projects ahead of time always works best.

We use time-tracking software for each task or project. That means, when we begin a button, we click on a “start” button and when we finish working on the project we click the “stop” button. That generates by the minute time tracking. We’ll run reports and send you updates on how much time has been used, how it’s been used and your time remaining.

We sometimes work nights and weekends out of choice or to catch up, but do not have “office hours” during those times. If you have an urgent project and would like us to work on your project over a weekend, please schedule this in advance. Time will accrue at a rate of time and a half. If you email or call us on a weekend, we will respond on Monday. We are available via email from 9am-5pm pst, M-F.

We can schedule a phone appointment, or you can send us an email. We take calls by appointment only due to the nature of the projects we work on. This policy benefits our clients as it reduces turnaround time. We attempt to respond to emails immediately, but will respond within 24 hours, not including weekends.

In the U.S…. Southern California… PST time zone.